Job Description

Technical Product Specialist / Enterprise Sales Engineer

Hired as a sales engineer for easily the greatest company in the Tampa Bay area (arguably anywhere), to provide pre-sale technical assistance and product demonstrations in concert with sales team members.

• Enablement of SMB/Enterprise sales resources with technical guidance and proof of concept management.
• Communicate directly with prospects and customers to gather details as needed to fully define compatibility, requirements and technical configurations.
• Identify, investigate and document issue reports and communicate findings to development team, prospects, or customers as required.

Job Description

Systems Engineer

Hired to provide leadership and direction to a newly created technical operations center as well as assist in ongoing systems and networking projects.

• Created full and detailed, TOC and ITSM procedures as well as all marketing materials for sales. Hosted all documentation on SharePoint 365.
• Lead the onboarding of all new managed services customers from Point-of-sale through to deployment and turnover to the TOC team for daily management.
• Performed installation, configuration and testing of all Star2Star VoIP phone systems.
• Performed diagnostic testing, upgrades and repairs on Windows 2012 Servers and Hyper-V 2012 environments.

Job Description

System Administrator

Hired to provide full network and system support as well as develop solutions to automate and enhanced current infrastructure and systems. Supported Windows 2012R2/HyperV environment with 75+ user base. Provided Windows administration, WAN/LAN/VPN support, backup and redundancy and all helpdesk related activities.

• Decommissioned and upgraded Exchange 2010 to 2013 as well as several Windows Servers from 2003/2008 to 2012 R2. Moved from a physical to a full Hyper V environment.
• Administration of multi-site network including two SonicWALL firewalls, PPTP VPN, SonicPoint Ap’s and Level 2/3 Cisco switches for internet and phone. Fully rewired network stack and documented changes.
• Resolved a history of problematic network failures by troubleshooting LAN/WAN connections.
• Introduced and configured Barracuda Spamfilter, ActFax efaxing system, OsTicket helpdesk system, and numerous Filemaker solutions to help automate business processes.
• Maintenance and configuration of Allworx VoIP system on AT&T MLPS network.
• Configured and verified storage backups/replication of all critical systems with DATTO, Symantec and Veeam
• Oversaw EDI transmission between Peerless and Clients/Vendors.
• Saved Peerless thousands of dollars per month be relinquishing unnecessary service contracts and leaning out unused POTS phone lines.
• Assure PCI compliance and continually enhanced network security according to latest standards

Job Description

Hardware Technician - 3 Month Contract

Hired on a 3-month temp to perm contract with the intention of fulfilling a supervisor role over the current technicians. Performed the initialization and repair of all the NAS storage devices and computers used to operate surveillance equipment.

• Decreased potential for human error by creating batch files to automate system preparation
• Configuration and repair of SAN/NAS storage devices as well as PC desktops
• Configuration and maintenance of network video recorders and cameras.
• Used my ability to analyze and improve procedures to become the top producing technician on the floor within the first month of working at Vicon Industries.

Job Description

Contract Manager | Network Technician

Brought on to the team as a part time network support engineer. Aided the Sr. Contract Manager in configuration and repair of network and systems. Maintained and supported several sites and documented all work that was done. Infrastructure was entirely open source, with windows clients that connected to a Zentyal open source AD Server.

• Configuration, and administration of ESXI 5.5 machine containing; Openfire IM Server | Zentyal SMB  Server | Untangle UTM | Spiceworks Helpdesk ticketing system
• Configured and maintained Turnkey Linux File Server and PBX Phone System
• Create new Intranet from scratch using Html/CSS/Jquery – Dreamweaver | Notepad++
• Administered and maintained multi-site infrastructure for non-profit organization.

Job Description

Ctrl-Center Support Tech

• Provided on-site repair and configuration of Windows personal computers.
• Proven successful sales leader, trainer, and motivator by aiding our store in leading the district in overall ranking.
• Frequently commended for top sales percentages in store and district in services and attachments.
• Ensured the highest levels of customer service and satisfaction.

Job Description

Desktop Support Analyst Intern

• Performed maintenance and repair of Windows XP/Vista/7 PC's, laser printers/scanners; identifying problems and providing appropriate solutions.
• Installed operating systems, applications and configured network/domain settings.
• Configured and troubleshooted Windows active directory infrastructure.
• Aided in PC migration from Windows XP to Windows 7.

St. Joseph's College

Major: Business Administration | Minor Computer Information Technology
Major GPA: 3.5

Sachem East High School